General Terms and Conditions of Business and Use

Version dated: 18th of June 2026
Provider: Sylvain Gerbe, Himmelgeister Str. 37, 40225 Düsseldorf, Germany
E-mail: contact@jijilo.de
Telephone: +49 162 15 00845
VAT identification number: DE298948724
Website: https://www.jijilo.de

1. Provider, scope of application and authoritative version

1.1 These General Terms and Conditions of Sale and Use (“Terms”) apply to the use of the online platform Jijilo (“Jijilo”, “platform”, “service”) as well as to all contracts concerning free and paid services concluded between the provider and users, customers, members or tenant owners.

1.2 Jijilo is primarily aimed at users located in Germany. Use from other countries is not excluded, provided that this is technically possible and that no legal, regulatory or contractual restrictions prevent such use.

1.3 Jijilo may provide legal documents, parts of the platform, user interfaces, notices, help texts or other content in several languages. Such translations serve exclusively to improve user experience, comprehension, localization and optimization of use. Only the German version of these Terms and of the other legal documents is authoritative and legally binding.

1.4 Mandatory consumer protection rights that cannot be excluded under applicable law remain unaffected.

1.5 These Terms apply both to consumers within the meaning of Section 13 of the German Civil Code (BGB) and to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), unless an express distinction is made below between contracts concluded with consumers and contracts concluded with entrepreneurs.

1.6 Any general terms and conditions of the user that deviate from, conflict with or supplement these Terms shall not become part of the contract, unless Jijilo expressly agrees to their application in text form.

2. Definitions

2.1 A “user” means any natural person who creates an account with Jijilo or uses the platform.

2.2 A “consumer” means any natural person who concludes a contract for purposes that can predominantly be attributed neither to their commercial activity nor to their independent professional activity.

2.3 An “entrepreneur” means a natural or legal person, or a partnership with legal capacity, who or which, when concluding a contract, acts in the exercise of their commercial or independent professional activity.

2.4 A “customer” means any user or tenant owner who purchases a paid plan, a subscription, credits or any other paid service.

2.5 A “tenant” means a delimited workspace within the platform, which may in particular be used by companies, coaches, consulting firms, educational institutions, organizations, teams or other multi-user customers.

2.6 The “tenant owner” means the person, organization or institution that creates, orders, administers or pays for a tenant.

2.7 An “administrator” means a person who has special administration, viewing, control or export rights within a tenant.

2.8 An “invited user” means a user who is invited to use a tenant by a tenant owner or administrator.

2.9 A “plan” means a free or paid set of features, including in particular Free, Premium, Pro, Team, Coach, Business or Enterprise plans.

2.10 A “subscription” means a paid plan with recurring payment, in particular monthly or annual payment.

2.11 “Credits” are digital consumption units that may be used for certain features, in particular AI-assisted features.

2.12 “Quotas” are usage limits depending on the applicable tariff, in particular for AI requests, imports, documents, storage space, exports, e-mail functions, number of users, projects, applications, reminders, API calls or other resources.

2.13 “AI features” are features that provide automated analyses, text suggestions, structuring, summaries, prioritization aids, wording suggestions or other algorithmic outputs.

2.14 “Third-party providers” are external technical service providers, including in particular hosting, cloud, payment, e-mail, AI, API, analytics, monitoring, database, storage, security or communication providers.

3. Subject matter of the service: productivity and organization tool

3.1 Jijilo is a technical productivity, organization and workflow tool intended to support job search and the management of application processes.

3.2 The platform may in particular provide the following features:

a) entry, import and management of job offers,
b) tracking of applications, statuses, deadlines and follow-ups,
c) management of companies, contacts, documents and notes,
d) calendar, reminder and planning functions,
e) statistics, overviews and progress displays,
f) AI-assisted help for texts, structuring, analysis and organization,
g) import, export and backup functions,
h) multi-user functions for tenants,
i) e-mail, mailto or preparatory functions intended to support application processes,
j) other product-related features according to the relevant plan.

3.3 The concrete scope of features depends on the plan booked, the available credits, the quotas linked to the tariff, technical availability and the applicable service description.

3.4 Jijilo is not obliged to provide every conceivable feature, but only the access to the platform agreed within the framework of the plan booked.

3.5 Jijilo may continuously develop the platform and modify, supplement, restrict, replace or remove features, provided that this is necessary for technical, legal, security-related, economic or product-related reasons, or provided that this is reasonable for the user.

4. No recruiter, no job board, no employment placement, no guarantee of success

4.1 Jijilo is not a recruiter, not a job board, not an employment placement intermediary, not an employer representative, not a recruitment agency and not an employment agency.

4.2 Jijilo does not place users in employment, does not guarantee any job offers, matches, replies, invitations to job interviews, contract offers or employment.

4.3 Jijilo provides technical tools intended to simplify, structure and make more efficient a workflow frequently repeated in job search and application processes.

4.4 Responsibility for selecting job offers, the content of applications, communication with employers, the decision to apply, the acceptance or rejection of offers and all other professional decisions remains entirely with the user.

4.5 Jijilo is not liable for the success or failure of an application, for the absence of replies, for rejected applications, for missed deadlines due to incorrect information entered by the user or for decisions made by the user on the basis of platform notices, statistics, reminders or AI outputs, to the extent permitted by law.

5. Registration, account and security

5.1 The use of certain features requires the creation of a user account.

5.2 The user is obliged to provide accurate, complete and up-to-date information during registration and to update such information in the event of changes.

5.3 The user is obliged to treat their login credentials confidentially, to protect them against access by third parties and to inform Jijilo immediately if they suspect that an unauthorized third party has obtained access to their account.

5.4 Actions carried out via the user’s account are deemed to be actions of the user, to the extent that the user is responsible for them.

5.5 Jijilo may implement technical and organizational account security measures, including e-mail verification, session management, login protection, captcha, rate limits or other security mechanisms.

5.6 There is no entitlement to registration or to the permanent provision of a free account.

6. Free use, testing options and freemium model

6.1 Jijilo may provide a free version of the platform. The scope of the free version depends on the applicable service description.

6.2 The free version serves in particular to test the basic features of the platform, to become familiar with workflows and to check whether Jijilo is suitable for the relevant application workflow.

6.3 Free features may be limited, in particular with regard to storage space, number of applications, number of documents, AI features, exports, import functions, e-mail functions, statistics, tenants, team functions or other resources.

6.4 Jijilo may modify, expand, restrict or discontinue free features at any time, provided that this does not affect services already paid for.

6.5 A free account does not confer any right to permanent availability, specific features, specific quotas or permanent data storage.

7. Plans, prices, credits, quotas and fair use

7.1 Prices, scope of services, quotas, credits, durations and tariff characteristics are set out in the applicable price and service overview displayed during the ordering process.

7.2 For consumers, prices are stated in euros including statutory value added tax, unless otherwise legally permissible and clearly indicated.

7.3 For entrepreneurs, prices may be stated net, plus statutory value added tax, provided that this is clearly indicated.

7.4 Paid plans may in particular include higher quotas, extended features, additional AI usage, more storage space, team functions, exports, statistics or other premium features.

7.5 Credits are digital consumption balances intended for the use of certain features. In particular, AI features, import functions, analyses, document processing or other resource-intensive features may consume credits.

7.6 Consumed credits cannot be technically restored. There is no entitlement to reimbursement of consumed credits, to the extent permitted by law.

7.7 Unused credits are reimbursed only if this is mandatorily required by law or expressly promised in an individual case.

7.8 Quotas, credits and fair-use limits serve to ensure stable, economically viable and fair access for all users. They are based in particular on costs for infrastructure, storage, computing power, databases, third-party providers, AI models, token consumption, API calls, e-mail services and other technical resources.

7.9 The user must not circumvent, manipulate, exploit in an automated manner or use contrary to their intended purpose any quotas, credits or technical limitations.

7.10 Jijilo is entitled to implement fair-use limits, protection mechanisms or technical restrictions where this is necessary to avoid abuse, overload, security risks, disproportionate costs or interference with other users.

8. Changes to prices, credits and quotas

8.1 Prices, credits, quotas and scopes of services may change due to market conditions, third-party provider prices, costs related to AI, tokens, APIs, hosting, infrastructure, energy, storage, security, payment or operation.

8.2 Changes generally apply only to future purchases, future billing periods, contract renewals or newly concluded contracts.

8.3 For ongoing subscriptions, Jijilo informs the customer in good time of any material adverse changes concerning price, credits, quotas or scope of services.

8.4 If the customer is a consumer and does not accept a material adverse change, the customer may terminate the affected subscription before the change takes effect, to the extent required by law.

8.5 Credits already acquired and not yet consumed may be used in accordance with the applicable credit terms, provided that no legal, technical, security-related or abuse-related reason prevents this.

8.6 Jijilo does not guarantee that a specific price level, a specific credit consumption rate or specific third-party provider costs will remain unchanged permanently.

9. Payment via Stripe

9.1 Payments are processed via the payment service provider Stripe or via another payment service provider selected by Jijilo.

9.2 Jijilo does not store complete credit card, bank account or payment data. The processing of such payment data is carried out by the relevant payment service provider.

9.3 The user is obliged to provide accurate and complete information during the payment process and to ensure that they are authorized to use the payment method employed.

9.4 The terms and data protection information of the payment service provider may apply additionally to payment processing.

9.5 In the event of failed payment, rejected direct debit, chargeback, late payment or any other payment issue, Jijilo may temporarily block, downgrade or terminate access to paid features, to the extent permitted by law.

9.6 Costs resulting from rejected direct debits, chargebacks or payment disruptions attributable to the customer may be charged to the customer in a reasonable amount, to the extent permitted by law.

10. Conclusion of contract, order and activation

10.1 The presentation of plans, prices, credits or features on the website does not constitute a binding offer by Jijilo, but an invitation to the customer to submit an offer.

10.2 The customer submits a binding offer by completing the ordering process and clicking the order button that creates a payment obligation.

10.3 For paid orders placed by consumers, the order button is labelled in such a way that it is clearly recognizable that the customer is entering into a payment obligation.

10.4 The contract is concluded when Jijilo accepts the order, in particular by activating the plan, providing the credits, confirming by e-mail or displaying the successful booking in the user account.

10.5 After successful payment, paid services are generally activated promptly. Activation to the exact second or activation that is error-free at all times is not owed.

10.6 Activation may be delayed if payment verification, fraud prevention, technical checks, security measures or legal requirements make this necessary.

11. Right of withdrawal for consumers and immediate commencement of performance

11.1 Consumers generally have a statutory right of withdrawal for distance contracts. Jijilo provides separate information on the right of withdrawal as well as a model withdrawal form.

11.2 Jijilo’s paid services are digital services or digital products. They are provided via the platform and may in particular include the use of software features, digital workflows, AI features, credits, quotas, storage space, analyses, exports and other online functions.

11.3 Jijilo generally makes paid plans, subscriptions, credits and other paid digital services available to consumers immediately only if the consumer expressly requests, during the ordering process, that Jijilo begin performance of the contract before the expiry of the withdrawal period.

11.4 The consumer must also confirm, during the ordering process, that they have acknowledged that their right of withdrawal may, in the event of complete performance of the contract or upon commencement of performance of digital content or digital services, expire or be limited in accordance with the statutory provisions, and that compensation for value may be owed for services already provided.

11.5 Without this express declaration and confirmation, a paid plan, a subscription, a credit package or any other paid digital service cannot be made available, or can be made available only according to a separate technical solution.

11.6 The free version of Jijilo is available in order to test the main basic features of the platform before concluding a paid contract. In addition, certain features may, where offered, be tested by means of limited free credits, test quotas or restricted preview functions.

11.7 If the consumer has expressly requested that Jijilo begin performance before the expiry of the withdrawal period and paid services, credits, AI features, storage, analysis, export, import or other digital resources have already been used, Jijilo may, in the event of withdrawal, claim compensation for value in accordance with the statutory provisions or refuse reimbursement to the extent that the services have already been fully provided or the digital content or credits have already been consumed.

11.8 Consumed credits cannot be technically returned or restored. The statutory rights of the consumer remain unaffected.

11.9 Jijilo documents the declarations concerning the immediate commencement of performance made during the ordering process and confirms them to the consumer in the contractual confirmation.

11.10 Entrepreneurs do not have a statutory consumer right of withdrawal.

12. Term, subscription, renewal and termination

12.1 The term of a paid plan results from the relevant order or tariff description.

12.2 Monthly subscriptions each renew for an additional month unless terminated before the end of the current billing period.

12.3 Annual subscriptions renew in accordance with the conditions indicated during the ordering process unless terminated within the applicable time limit.

12.4 Termination ends the subscription at the end of the billing period already paid for, unless immediate termination is expressly provided for or the law provides otherwise.

12.5 Termination does not automatically delete the user account or automatically delete all stored data. Data deletion is governed by the provisions concerning data deletion and by the privacy policy.

12.6 Consumers may terminate paid continuing obligations concluded online by means of the legally required termination button, to the extent that such a button is legally required.

12.7 Jijilo provides electronic confirmation of termination, to the extent required by law.

12.8 The right to extraordinary termination for good cause remains unaffected.

13. Multi-user tenants, invitations and visibility of data

13.1 In multi-user tenants, the tenant owner or administrator may invite additional users and manage permissions, roles, features and visibility settings.

13.2 The tenant owner is responsible for:

a) the lawfulness of inviting invited users,
b) the allocation of roles and rights,
c) internal data sharing,
d) the selection and configuration of features,
e) informing invited users about the scope and purpose of data processing within the tenant,
f) compliance with data protection obligations and other legal obligations in the tenant context.

13.3 The tenant owner guarantees that they are authorized to invite the invited users to the platform and to process their data in the tenant context, to the extent enabled by the selected features.

13.4 Invited users are informed that tenant owners, administrators or authorized team members may, depending on the configuration, see certain data, activities, applications, statuses, deadlines, notes, documents, statistics, progress or other information within the tenant.

13.5 Which data is visible within a tenant depends on the respective role, authorization, configuration and product feature.

13.6 Invited users may use a tenant only if they accept the intended data processing and visibility in the tenant context, or if a corresponding legal basis exists.

13.7 If the tenant owner withdraws access from an invited user, that user’s right of use for the relevant tenant ends. There is no entitlement to continuation of the tenant, transfer to an individual plan, reimbursement of credits or permanent access, unless separately agreed.

13.8 The tenant owner is obliged to indemnify Jijilo against claims arising from the fact that they invited users without sufficient authorization, processed data without a sufficient legal basis or breached internal information obligations, to the extent that the breach of obligation is attributable to the tenant owner.

14. Data protection and processing on behalf of B2B tenants

14.1 Information on the processing of personal data by Jijilo is set out in the privacy policy.

14.2 Where an entrepreneur, coach, consultant, employer, training provider, association, federation, team or any other organization uses Jijilo as a tenant and processes personal data of invited users or third parties, the tenant owner may be the controller within the meaning of data protection law.

14.3 To the extent that Jijilo processes personal data in this context on behalf of the tenant owner, a data processing agreement within the meaning of Article 28 GDPR (“DPA” / “AVV”) applies additionally.

14.4 The DPA governs in particular the subject matter, duration, nature and purpose of the processing, categories of personal data, categories of data subjects, obligations of the controller, obligations of Jijilo as processor, technical and organizational measures, subprocessors, transfers to third countries, assistance regarding data subject rights, personal data breaches, deletion, return and documentation obligations.

14.5 The tenant owner is obliged to conclude the DPA to the extent that they engage Jijilo as a processor.

14.6 To the extent that Jijilo processes data for its own purposes, in particular for contract management, payment, security, abuse prevention, support, technical logs, product improvement or statutory retention obligations, Jijilo acts as an independent controller in accordance with the privacy policy.

15. AI features: assistance, no guarantee, no important decision based solely on AI

15.1 Jijilo may provide AI features, in particular for text suggestions, summaries, structuring, prioritization aids, document analysis, wording assistance or other support in the application workflow.

15.2 AI features serve exclusively as technical assistance. They do not replace personal review, legal advice, career advice, recruitment advice, psychological advice or a professional decision.

15.3 AI outputs may be incorrect, incomplete, outdated, ambiguous, inappropriate, biased or unsuitable for the specific case.

15.4 The user is obliged to carefully review AI outputs before any use, adapt them and decide under their own responsibility whether and how to use them.

15.5 The user must not make decisions that are important for their professional, economic, legal or personal life situation depend solely on AI outputs.

15.6 In particular, application decisions, communication with employers, salary negotiations, contractual decisions, resignations, acceptance or rejection of offers, information in the CV or cover letter and strategic decisions in the application process remain entirely the responsibility of the user.

15.7 Jijilo gives no warranty as to the accuracy, completeness, suitability, timeliness, fairness or legality of AI outputs.

15.8 Notices in the user interface, such as “AI suggestion”, “non-binding”, “please review” or comparable notices, form part of the risk communication.

16. No candidate assessment on behalf of employers, no automated decision

16.1 Jijilo is designed to assist individuals in organizing their own job search and their own applications.

16.2 The AI, statistics and scoring features of Jijilo are not intended to assess, select, exclude or rank candidates on behalf of employers or to decide on their professional opportunities.

16.3 Users, tenant owners and administrators must not use Jijilo to create unlawful, discriminatory or unfair profiles, rankings or decisions concerning third parties.

16.4 Jijilo does not make automated decisions producing legal effects concerning users or similarly significantly affecting them.

16.5 To the extent that users or tenant owners use features contrary to their intended purpose, they act on their own responsibility and are responsible for compliance with all applicable legal requirements.

17. Third-party AI providers, models, change of provider and third-country relation

17.1 AI features may be based on third-party services, in particular AI models, API providers, hosting infrastructure or other technical service providers.

17.2 Jijilo is entitled to select, change, supplement or replace AI providers, models, technical service providers, hosting providers, API providers or other service providers where this is necessary or appropriate for technical, economic, security-related, legal, quality-related or operational reasons.

17.3 There is no entitlement to the use of a specific AI provider, a specific AI model, a specific API provider, a specific hosting provider or any other specific third-party provider.

17.4 The quality, availability, speed, cost structure, token prices, terms of use and technical characteristics of AI or API services may change. Jijilo may adapt, limit, replace or disable features accordingly.

17.5 When external AI services are used, data may be transmitted to third-party providers. Details are set out in the privacy policy and, where applicable, in the DPA.

17.6 Users should not enter special categories of personal data or other particularly confidential information into AI features unless this is strictly necessary for the application workflow.

18. Documents, uploads, prompts and user rights

18.1 Users may, where the feature is offered, upload, store, have analyzed or have processed documents such as CVs, cover letters, job offers, notes, application files or other files.

18.2 The user remains responsible for all content that they enter, upload, import or have processed.

18.3 The user guarantees that they have the necessary rights to the uploaded or entered content and that its use does not infringe third-party rights.

18.4 The user is responsible for the accuracy, completeness and legality of their information, in particular in CVs, cover letters, messages, applications and profile information.

18.5 The user must not upload or have processed any content that is unlawful, discriminatory, offensive, misleading, fraudulent, infringes copyright, infringes personality rights or is otherwise impermissible.

18.6 The user is expressly requested not to enter, upload or have processed via AI features any special categories of personal data within the meaning of Article 9 GDPR, unless this is strictly necessary for the application process.

18.7 This includes in particular information relating to health, disability, ethnic origin, religion, beliefs, political opinions, trade union membership, genetic data, biometric data, sex life or sexual orientation.

18.8 To the extent that application documents contain such information, the user is themselves responsible for verifying whether its use is necessary, appropriate and lawful.

19. Third-party content, job offers, APIs, imports and external sources

19.1 Job offers, company information, administrative information, job board content, website content or other third-party content do not originate from Jijilo unless they are expressly identified as Jijilo’s own content.

19.2 Jijilo does not guarantee the timeliness, accuracy, completeness, legality, quality, availability or permanent accessibility of third-party content.

19.3 Features based on third-party sources, APIs, aggregators, job boards, websites, search functions or external data sources may be restricted, blocked, modified, made subject to fees or discontinued by third parties.

19.4 Jijilo does not guarantee that specific job offers will be found via external sources, that search results will be complete or satisfactory, that suitable offers exist or that APIs will remain permanently available.

19.5 Import, parsing or extraction functions may provide incorrect, incomplete or outdated results.

19.6 The user is responsible for compliance with the terms of use, copyrights, database rights, robots.txt notices, technical protection measures and other rules of external sources, to the extent that they import, process or use content.

19.7 In particular, automated, massive or systematic extraction, circumvention of technical protection measures, creation of proprietary databases from third-party content, redistribution of imported content or use of the platform for scraping purposes is prohibited.

20. E-mail, mailto and sending functions

20.1 Jijilo may provide functions that assist with the creation, preparation or sending of e-mails in the application process.

20.2 To the extent that Jijilo provides only a mailto function, the platform opens the user’s e-mail program or e-mail environment. Sending is then not carried out by Jijilo, but by the user via their own e-mail program or their own e-mail provider.

20.3 In this case, the user is solely responsible for the recipient, content, attachments, subject, time of sending and actual sending.

20.4 To the extent that Jijilo provides a server-side e-mail sending function, sending takes place exclusively at the initiative of the user. Jijilo does not carry out unsolicited automated mass mailings on behalf of the user.

20.5 The user undertakes not to use the e-mail functions for spam, unauthorized advertising, abusive mass solicitation, deception, phishing, unlawful content or any other abusive purpose.

20.6 In order to protect against spam, abuse, sending errors, security risks and unintentional mass mailings, Jijilo may limit e-mail functions depending on tariff, recipient, period or volume.

20.7 Jijilo may, to the extent necessary, log sending operations in order to prevent abuse, trace errors, ensure security and comply with legal or contractual obligations.

20.8 Jijilo does not guarantee delivery, delivery speed, passage through spam filters or any reaction from the recipient.

21. Export, backups and user responsibility for copies

21.1 The user is obliged to independently back up important application documents, CVs, cover letters, job offers, evidence, contacts, deadlines, notes, exports and other essential data outside the platform.

21.2 Jijilo may provide export functions, in particular in the form of ZIP, CSV, JSON, PDF, SQL or document exports, to the extent technically provided for.

21.3 Export functions may be limited depending on the plan, quota, technical availability and scope of features.

21.4 Technical backups by Jijilo serve the security, stability and operation of the platform. They do not create any right of the user to the individual restoration of deleted, modified or lost data.

21.5 After deletion, reset, account termination, expiry of retention periods or removal of data from the active system, restoration may be technically or organizationally impossible.

21.6 The user may not require Jijilo to restore deleted data, old versions, content deleted by mistake, consumed credits, deleted documents or previous account states, to the extent permitted by law.

21.7 Statutory retention obligations, in particular for invoices, payment data, accounting documents, security logs or legally required evidence, remain unaffected.

22. Deletion, reset, account termination and inactivity

22.1 Users may delete data to the extent that the platform provides corresponding functions.

22.2 Users may, where offered, trigger a reset of certain data areas or of the account.

22.3 A deletion or reset triggered by the user may be final. Before any deletion or reset, the user is obliged to export or otherwise back up all data they need.

22.4 The termination of a subscription does not automatically result in the immediate deletion of all account data. Continued storage and deletion are governed by the privacy policy, statutory retention obligations and the applicable product rules.

22.5 Accounts without an active paid subscription, in particular free, terminated, expired or unused accounts, may be deleted in the event of prolonged inactivity.

22.6 Deletion due to inactivity may in particular occur if an account has not been used for more than two months and there is no active paid subscription.

22.7 Before deletion due to inactivity, Jijilo informs the user where possible by e-mail or by notice within the platform and grants them a reasonable period to reactivate their account or export their data.

22.8 If no reactivation, login, export or other response occurs within this period, Jijilo may delete the account and the data stored therein, provided that no statutory retention obligations prevent this.

22.9 Deletion due to inactivity does not apply to active paid subscriptions during the current paid billing period, unless there is abuse, contractual breach, security risk or a legal reason justifying blocking or deletion.

22.10 In the event of abusive use, security risks, unlawful content, manipulation, payment fraud or other serious reasons, Jijilo may block or delete accounts independently of inactivity periods, to the extent permitted by law.

23. Availability, hosting, maintenance and third-party provider infrastructure

23.1 Jijilo uses technical infrastructure and third-party services, including hosting, cloud, databases, storage, networks, e-mail services, payment providers, AI providers, API providers, security services and monitoring.

23.2 Jijilo endeavors to ensure stable and secure operation of the platform. However, one hundred percent availability, absence of errors, uninterrupted usability or permanent accessibility are not owed.

23.3 The platform may be temporarily unavailable or available only to a limited extent, in particular due to maintenance, updates, security measures, technical disruptions, overload, attacks, errors of third-party providers, network problems, force majeure or other circumstances beyond Jijilo’s control.

23.4 Jijilo may carry out maintenance work in order to ensure the security, stability, functionality or development of the platform.

23.5 Jijilo is entitled to select, change, supplement or replace third-party providers where this is necessary or appropriate for technical, economic, legal, security-related, quality-related or operational reasons.

23.6 There is no entitlement to the use of a specific hosting provider, specific AI provider, specific payment service provider, specific e-mail provider, specific API provider or any other specific third-party provider.

23.7 Failures, restrictions or changes by third-party providers may result in features of Jijilo being limited, delayed, modified or temporarily unavailable.

24. Abuse, exploits, excessive use and protective measures

24.1 The user may use Jijilo only in accordance with its intended purpose and within the framework of the agreed plans, quotas, credits and legal requirements.

24.2 The following are prohibited in particular:

a) exploiting bugs, errors, exploits or security vulnerabilities,
b) circumventing quotas, credits, paywalls, rate limits or protection mechanisms,
c) automated mass queries, scraping or use of bots without express authorization,
d) overloading the platform or disproportionate use of resources,
e) manipulation of payments, credits, subscriptions or usage data,
f) access to third-party accounts, tenants, data or systems,
g) reverse engineering, unless mandatorily permitted by law,
h) use for spam, phishing, fraud or unlawful communication,
i) use to create false, misleading or fraudulent applications,
j) unlawful analysis, assessment or profiling concerning third parties,
k) discriminatory, offensive, misleading content or content infringing copyright or personality rights.

24.3 In the event of suspected abuse, excessive use, exploits, security risks, unlawful content or other contractual breaches, Jijilo may take appropriate measures.

24.4 Such measures may in particular include:

a) warning,
b) restriction of certain features,
c) reduction or blocking of quotas,
d) blocking of AI, import, export or e-mail functions,
e) temporary account suspension,
f) permanent account suspension,
g) deletion of unlawful content,
h) termination of the contract for good cause,
i) assertion of claims for damages,
j) initiation of legal steps.

24.5 In urgent cases, in particular where security risks, attacks, fraud, unlawful content or significant impairment of other users are present, Jijilo may take measures without prior notice.

24.6 There is no entitlement to reimbursement, compensation or restoration in the event of justified blocking or termination due to a culpable contractual breach, to the extent permitted by law.

25. Rights to the platform and rights to user data

25.1 All rights to the platform, software, user interface, database structure, designs, trademarks, logos, texts, templates, workflows, technical concepts and other components of Jijilo remain with Jijilo or the respective rights holders.

25.2 For the duration of the contract, the user is granted a simple, non-transferable, non-exclusive right to use Jijilo in accordance with its intended purpose within the framework of the plan booked.

25.3 The user remains the owner of their own content, in particular application documents, documents, notes, data, entries and imported information, to the extent that they have rights to them.

25.4 The user grants Jijilo the rights necessary for the operation of the platform in order to technically store, process, transmit, display, back up, analyze, export or use their content within the framework of the selected features.

25.5 This grant of rights is made exclusively for the purpose of providing the platform, performing the contract, ensuring security, correcting errors and providing the features selected by the user.

25.6 The user must not enter, import or have processed any content to which they do not have the necessary rights.

26. Support and communication

26.1 Jijilo may provide support by e-mail, contact form, help area, in-app notice or other means of communication.

26.2 There is no entitlement to specific response times unless expressly agreed.

26.3 Support services may vary depending on the plan.

26.4 Jijilo may transmit contractual information, security messages, payment information, termination confirmations, changes to the Terms, notices relating to inactivity, data protection information or other important communications to the user by e-mail or within the platform.

26.5 The user is obliged to provide an accessible and up-to-date e-mail address.

27. Liability

27.1 Jijilo is liable without limitation in cases of intent and gross negligence.

27.2 Jijilo is liable without limitation in cases of injury to life, body or health.

27.3 Jijilo is liable in accordance with the mandatory provisions of the German Product Liability Act, to the extent applicable.

27.4 In the event of a slightly negligent breach of essential contractual obligations, Jijilo’s liability is limited in amount to the damage typical for the contract and foreseeable. Essential contractual obligations are obligations whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the user may regularly rely.

27.5 In all other respects, Jijilo’s liability for slight negligence is excluded, to the extent permitted by law.

27.6 Jijilo is not liable for decisions made by the user on the basis of platform notices, statistics, scoring, AI outputs, reminders, imported data, third-party content or other support features, to the extent permitted by law.

27.7 Jijilo is not liable for lack of application success, absence of replies, rejected applications, unsuitable job offers, inaccurate third-party content or decisions of employers.

27.8 In the case of data loss, Jijilo is liable, except in cases of intent or gross negligence, only to the extent that the damage could not have been avoided even with regular, appropriate and reasonable data backup by the user.

27.9 Jijilo is not liable for disruptions, outages, data losses or restrictions falling exclusively within the responsibility of third-party providers, network operators, payment service providers, AI providers, hosting providers, e-mail providers, API providers or external platforms, to the extent that Jijilo is not responsible for them.

27.10 The statutory rights of consumers remain unaffected.

28. Statutory warranty for digital products

28.1 The statutory warranty rights for digital products apply to consumers, to the extent applicable.

28.2 Jijilo provides updates to the extent legally required or necessary to maintain contractual conformity, security or functionality.

28.3 The user is obliged to take into account updates, security instructions or technical requirements made available, to the extent that this is necessary for the use of the platform.

28.4 In relation to entrepreneurs, the statutory warranty rights apply with the legally permissible restrictions.

29. Force majeure

29.1 Events beyond the reasonable control of Jijilo release Jijilo, for the duration and extent of the impediment, from the affected performance obligations.

29.2 This includes in particular natural disasters, wars, acts of terrorism, unrest, pandemics, administrative measures, labor disputes, widespread power, Internet or telecommunications outages, cyberattacks, outages of essential third-party providers, disruptions of payment, hosting, AI, cloud or API services and any other unforeseeable event.

29.3 Jijilo will endeavor to appropriately limit the effects of such events.

30. Changes to the Terms and to services

30.1 Jijilo may amend these Terms where there is an objective reason and the amendment is reasonable for the user.

30.2 Objective reasons may include in particular:

a) changes in the legal situation,
b) changes in case law or administrative practice,
c) technical developments,
d) security requirements,
e) changes to platform features,
f) changes to third-party provider terms,
g) economic or operational reasons,
h) clarifications or editorial adjustments.

30.3 Changes are communicated to the user in good time by e-mail or within the platform.

30.4 If the user objects to a material change within the communicated period, Jijilo may terminate the contract if continuation under unchanged conditions is not possible or not reasonable.

30.5 Changes that are merely advantageous, editorial, legally mandatory, security-relevant or without material disadvantage to the user may take effect without the possibility of objection, to the extent permitted by law.

30.6 Changes to prices, credits and quotas are also governed by the provisions of these Terms relating to prices, credits and quotas.

31. Final provisions, applicable law and jurisdiction

31.1 German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

31.2 In relation to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection of mandatory statutory provisions of the state in which the consumer has their habitual residence.

31.3 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Düsseldorf, to the extent permitted by law.

31.4 In relation to entrepreneurs, the place of performance and place of payment is Düsseldorf, to the extent permitted by law.

31.5 If individual provisions of these Terms are or become wholly or partially invalid, the validity of the remaining provisions shall not be affected. The statutory provisions shall apply in place of the invalid provision.

31.6 Jijilo is entitled to transfer rights and obligations arising from the contract to an affiliated company or legal successor, provided that this does not unreasonably impair the legitimate interests of the user.

32. Contact

For any questions concerning these Terms, the platform or contractual matters, the user may contact Jijilo using the following contact details:

Jijilo SaaS
Sylvain Gerbe
Himmelgeister Str. 37, 40225 Düsseldorf, Germany
contact@jijilo.de
[insert telephone number]